E Stream Media Empire

RugFrame Passport Ledger Support

Support

Support information for RugFrame Passport Ledger, a local-first rug and framing archive app.

Effective: July 24, 2026 | E Stream Media Empire

RugFrame Passport Ledger is local-first. The app has no login, no backend account, no ads, and no analytics SDKs. Pro purchases are handled by Apple StoreKit.

RugFrame Passport Ledger helps rug owners, collectors, dealers, and framers keep local records of rugs, framing details, condition history, and provenance.

Contact: admin@estreamedia.my.

What RugFrame Passport Ledger Does

RugFrame Passport Ledger lets you create, edit, duplicate, search, filter, and delete rug passports; attach photos; record framing and mounting details; track a condition timeline (damage, repair, cleaning, maintenance, inspection); record provenance and valuation notes; export a PDF passport; and back up or restore your records as JSON.

No Account Needed

RugFrame Passport Ledger does not require you to create an account or sign in. All records are stored locally on your device.

Creating and Managing Rug Passports

Tap the + button on the Rugs tab to create a new rug passport. Swipe left on a rug in the list to delete it; a brief Undo option appears after deletion. Use the menu on a rug’s detail page to edit, duplicate, or export it as a PDF.

Condition Timeline

On a rug’s detail page, tap the + next to Condition Timeline to add a dated record of damage, repair, cleaning, maintenance, or inspection.

Backup and Restore

In Settings, use Export Backup (JSON) to save all your rug passports to a file you control, and Restore Backup to load a previously exported file. Restoring validates the file before making any changes; if the file is invalid, your existing data is left untouched.

Pro Purchase and Restore

RugFrame Passport Ledger Pro purchases (Monthly, Yearly, or Lifetime) and restore flows are handled by Apple StoreKit. Use Restore Purchases in Settings if you previously purchased Pro on the same Apple ID.

Data Stored on Device

Because records are stored locally, you are responsible for your own device backups (including the app’s JSON export feature) and for managing sensitive information you choose to store, such as valuations or certificate numbers.

Contact Support

For RugFrame Passport Ledger support, email admin@estreamedia.my. Include the app version, your iPhone or iPad model, iOS version, a short issue description, and whether the issue relates to rug passports, photos, condition records, PDF export, JSON backup/restore, Pro purchase, Restore Purchases, or legal links.

RugFrame Passport Ledger records user-entered rug, framing, condition, and provenance information. It does not provide appraisal, authentication, or insurance services.

Legal links: Privacy Policy and Terms of Use.