SubDesk Binder Support
Support
Support information for SubDesk Binder, including packets, profiles, backup/restore, and Restore Purchases.
For SubDesk Binder support, email the address below. Include your device model, iOS version, app version if visible, and a short description of the issue.
What SubDesk Binder does
SubDesk Binder helps teachers build a substitute-teacher day packet from a reusable classroom profile — schedule, instructions, seating, resources, and contacts — then clone, update, and export it as a PDF for handoff.
Local records and backups
SubDesk Binder stores packets and profiles on your device. Use Backup before deleting the app, clearing app data, or switching to a new device, then use Restore or Import on the new device to bring your packets back.
Clone, Merge, and Conflict
When a reusable classroom profile changes after a packet was created from it, SubDesk Binder flags the packet so you can review and merge in the update rather than silently overwriting your packet.
Purchases and Restore Purchases
If Pro access does not appear after purchase or after reinstalling the app, use Restore Purchases in Settings while signed in to the same Apple Account used for the original purchase.
What to include in a support email
Include your device model, iOS version, app version if visible, whether the issue affects packet creation, profiles, clone/merge, schedule/instructions, seating/resources/contacts, PDF export, backup/restore/import, or purchases, and a screenshot if it helps explain the problem. Do not send passwords, payment card numbers, or student personal information through support email.
Contact
For SubDesk Binder support, email admin@estreamedia.my. Response timing can vary.
Support email: admin@estreamedia.my
Effective: August 2026 | E Stream Media