BlankDry Support
Support
Support information for BlankDry, including rack records, blank history, photos, exports, archived blanks, Pro access, and Restore Purchases.
Effective: July 14, 2026 | E Stream Media Empire
For BlankDry support, email the support address below. Include the app name, device model if useful, iOS version, app version or build number if visible, and a short description of the issue.
What BlankDry does
BlankDry helps woodturners keep a local drying rack map for rough-turned blanks, rack slots, wood species, source notes, manual weight readings, optional moisture readings, observations, reminders, attached photos, archived records, exports, backups, and final-turn queue status.
Local records
BlankDry is designed as a local-first app. Records stay on the device unless the user chooses to export, share, back up, or restore them through device tools. Support cannot recover records deleted from a device unless the user has an available backup or exported copy.
Photos and camera
If an attached photo does not appear as expected, check iOS photo and camera permission settings, confirm there is enough device storage, and try adding or replacing the photo again.
Exports and backup files
Review exported CSV, JSON, or other backup files before sending them to another person, organization, service, or app. Exported files may include user-entered shop notes, wood source notes, blank labels, observation notes, and dates.
Purchases and Restore Purchases
If BlankDry Pro access does not appear after purchase or reinstall, use Restore Purchases in the app and confirm the device is signed into the same Apple ID used for the original purchase. Available plans and prices are shown by Apple StoreKit in the app.
What to include in a support email
Include your device model, iOS version, app version if visible, whether the issue affects rack records, blank details, photos, archive or restore, export, backup restore, Pro purchase, Restore Purchases, language settings, or legal links, and screenshots if they help explain the problem. Do not send passwords, payment card numbers, private keys, or unnecessary private shop records through support email.
Contact
For BlankDry support, email admin@estreamedia.my. Response timing can vary.
Support email: admin@estreamedia.my