BoardTrace Support
Support
Support information for BoardTrace, including local records, exports, backups, Restore Purchases, and app settings.
Effective: July 2026 | E Stream Media Empire
For BoardTrace support, email the support address below. Include the app name, platform, device model if useful, app version or build number if visible, and a short description of the issue.
Helpful support details
It helps to mention whether the issue affects boards, test points, sessions, readings, review/adoption state, clone/version history, JSON backup, restore, PDF export, CSV export, Pro purchase, Restore Purchases, language settings, or legal links.
Local data
BoardTrace is designed for local-first recordkeeping. Support may not be able to recover records deleted from your device or records lost because of device damage, app deletion, or missing backups.
Backups and restore
Use the app backup feature to create a JSON backup file when available. Restore validates backup files before importing and is designed not to overwrite existing records with invalid data.
Purchases and Restore Purchases
If Pro access does not appear after purchase, use Restore Purchases in the app while signed in to the same Apple ID used for the purchase. Subscription management and cancellation are handled through Apple account settings.
Sensitive information
Do not send passwords, payment card numbers, private keys, certificates, proprietary board files, or sensitive customer documents through support email unless a secure support process is provided.
Contact
For BoardTrace support, email admin@estreamedia.my. Response timing can vary.
Support email: admin@estreamedia.my