InkPair Lab Support
Support
Support information for InkPair Lab, including local records, writing sample photos, JSON backup restore, Pro access, and Restore Purchases.
For InkPair Lab support, email the support address below. Include the app name, device model if useful, iOS version, app version or build number if visible, and a short description of the issue.
What InkPair Lab does
InkPair Lab helps fountain pen users keep a private compatibility journal for pens, nibs, inks, papers, dry time observations, ratings, notes, cleaning history, and optional writing sample photos.
Local records and backups
InkPair Lab is designed as a local-first app. Records stay on the device unless the user chooses to export a summary or JSON backup through the system share sheet. Users should keep their own backups before deleting the app or changing devices.
Writing sample photos
If writing sample photos do not appear as expected, check iOS photo or camera permission settings, confirm there is enough device storage, and try adding or replacing the sample again.
Purchases and Restore Purchases
If Pro access does not appear after purchase or reinstall, use Restore Purchases in the app and confirm the device is signed into the same Apple ID used for the original purchase.
What to include in a support email
Include your device model, iOS version, app version if visible, whether the issue affects records, photos, export, restore, or purchases, and screenshots if they help explain the problem. Do not send passwords, payment card numbers, private keys, or sensitive records through support email.
Contact
For InkPair Lab support, email admin@estreamedia.my. Response timing can vary.
Support email: admin@estreamedia.my