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BoardTrace Support

Support

Support for BoardTrace, a local-first PCB test-point passport app.

What To Include

  • Device model.
  • iOS version.
  • BoardTrace app version.
  • A short description of the issue.
  • Whether the issue affects boards, test points, observation sessions, Pro purchase or restore, language settings, or backup/restore.

Troubleshooting

Restore Purchases

Use Restore Purchases in the app while signed in to the same Apple ID used for the purchase. If products are unavailable, the app may be waiting for store connectivity — check your network and try again.

Backup and Restore

Create a backup file from Settings and share it to a safe location. Restoring validates the file first and never overwrites existing boards; duplicate records are skipped automatically.

Export (JSON, PDF, CSV)

JSON handoff export is available on the free tier. PDF and CSV handoff exports require BoardTrace Pro. After export, choose a safe place to save or share the file — anyone you share it with can read its test-point records.

Local Data and Delete Data

BoardTrace stores records locally on your device. Deleting boards or sessions, deleting app data, or uninstalling the app removes local records from that device.

Privacy and Local Storage

BoardTrace does not require an account or developer backend. Data stays on your device unless you choose to export or share it.