ScreenRun Support
Support
Support information for ScreenRun, including local records, measurements, trial pulls, exports, backups, Restore Purchases, and app settings.
Effective: July 2026 | E Stream Media Empire
For ScreenRun support, email the support address below. Include the app name, platform, device model if useful, app version or build number if visible, and a short description of the issue.
Helpful support details
It helps to mention whether the issue affects screen passports, measurement rows, trial-pull notes, quality-control decisions, revision history, archive status, export, backup, Restore Purchases, language settings, or legal links.
Local data
ScreenRun is designed for local-first recordkeeping. Support may not be able to recover records deleted from your device or records lost because of device damage, app deletion, or missing backups.
Purchases and Restore Purchases
If Pro access does not appear after purchase, use Restore Purchases in the app while signed in to the same Apple Account used for the purchase. Subscription management and cancellation are handled through Apple account settings.
Sensitive information
Do not send passwords, payment card numbers, private keys, certificates, proprietary customer files, supplier-confidential production data, or sensitive customer documents through support email unless a secure support process is provided.
Contact
For ScreenRun support, email admin@estreamedia.my. Response timing can vary.
Support email: admin@estreamedia.my