RugFrame Passport Ledger Support
Support
Support information for RugFrame Passport Ledger, a local-first rug and framing archive app.
Effective: July 24, 2026 | E Stream Media Empire
RugFrame Passport Ledger helps rug owners, collectors, dealers, and framers keep local records of rugs, framing details, condition history, and provenance.
Contact: admin@estreamedia.my.
What RugFrame Passport Ledger Does
RugFrame Passport Ledger lets you create, edit, duplicate, search, filter, and delete rug passports; attach photos; record framing and mounting details; track a condition timeline (damage, repair, cleaning, maintenance, inspection); record provenance and valuation notes; export a PDF passport; and back up or restore your records as JSON.
No Account Needed
RugFrame Passport Ledger does not require you to create an account or sign in. All records are stored locally on your device.
Creating and Managing Rug Passports
Tap the + button on the Rugs tab to create a new rug passport. Swipe left on a rug in the list to delete it; a brief Undo option appears after deletion. Use the menu on a rug’s detail page to edit, duplicate, or export it as a PDF.
Condition Timeline
On a rug’s detail page, tap the + next to Condition Timeline to add a dated record of damage, repair, cleaning, maintenance, or inspection.
Backup and Restore
In Settings, use Export Backup (JSON) to save all your rug passports to a file you control, and Restore Backup to load a previously exported file. Restoring validates the file before making any changes; if the file is invalid, your existing data is left untouched.
Pro Purchase and Restore
RugFrame Passport Ledger Pro purchases (Monthly, Yearly, or Lifetime) and restore flows are handled by Apple StoreKit on iOS and Google Play Billing on Android. Use Restore Purchases in Settings with the same store account used for the purchase.
Data Stored on Device
Because records are stored locally, you are responsible for your own device backups (including the app’s JSON export feature) and for managing sensitive information you choose to store, such as valuations or certificate numbers.
Contact Support
For RugFrame Passport Ledger support, email admin@estreamedia.my. Include the app version, your iPhone or iPad model, iOS version, a short issue description, and whether the issue relates to rug passports, photos, condition records, PDF export, JSON backup/restore, Pro purchase, Restore Purchases, or legal links.
RugFrame Passport Ledger records user-entered rug, framing, condition, and provenance information. It does not provide appraisal, authentication, or insurance services.
Legal links: Privacy Policy and Terms of Use.